Terms of Service

Last updated: September 28, 2025

These Terms of Service ("Terms") govern access to and use of Aftertone (the "Service") provided by Entropy Labs Ltd (company number 14885101), registered office 107 Newsome Road, Huddersfield, HD46ND ("Entropy Labs", "we", "us", "our"). Website: aftertone.io. Support: support@aftertone.io.

By creating an account, accessing, or using the Service, you agree to these Terms. If you use the Service on behalf of an organisation, you confirm you have authority to bind it; "you" includes that organisation.

These Terms incorporate our Privacy Policy (aftertone.io/privacy). Do not use the Service if you do not agree.

1. Eligibility

You must be 18+ to use the Service. The Service is not directed to minors.

2. Accounts and Security

Provide accurate information and keep it current. You are responsible for all activities under your account. Keep credentials secure and notify us promptly of suspected unauthorised use or security incidents. We may reclaim usernames that infringe rights or violate policy.

3. The Service and Licence

3.1 Delivery Models. Access is provided under either:

(a) a Subscription Licence; or (b) a One-Time Licence (fixed-term or perpetual to the software release purchased). The applicable model is stated at checkout or in the order form (the "Order").

3.2 Subscription Licence. Subject to payment and these Terms, we grant a revocable, non-exclusive, non-transferable, non-sublicensable right to access the Service during the paid term. Access ends on expiry or termination. Updates and new features released during an active subscription may be included at our discretion.

3.3 One-Time Licence. On full payment of the one-off fee, we grant a revocable, non-exclusive, non-transferable, non-sublicensable licence to use the then-current release of our software and any minor updates released in the 12 months following purchase. Major releases or new modules are excluded unless purchased separately.

• If the One-Time Licence includes any cloud-hosted components, you acknowledge those are a hosted service that may evolve; we may modify or retire hosted components on at least 90 days' notice (or immediately if required by law/security).
• "Perpetual" means the licence to the version purchased does not expire; it is not a promise to operate cloud services indefinitely.
• Support/maintenance for One-Time Licences is as stated in the Order; absent an Order, there is no ongoing support commitment beyond statutory obligations.

3.4 Restrictions. Except as allowed by law, you must not: copy, modify, reverse engineer, or create derivative works; circumvent security or usage limits; resell or sublicense; or use outputs to train models without our written consent. User or device caps apply as stated in the Order.

3.5 "Lifetime" Clarification. "Lifetime" refers to the commercial life of the applicable product line as reasonably determined by us, not the lifetime of any person. Hosted features may be modified or retired under §3.3 with notice.

4. User Content and Rights Granted to Us

"User Content" means data, text, files, links, prompts, comments, and other material you submit to or through the Service.

• Ownership. You retain ownership of User Content.
• Licence to us. You grant us a worldwide, royalty-free licence to host, store, transmit, process, display, back up, and create non-human-perceptible copies of User Content solely to provide, maintain, secure, troubleshoot, and improve the Service; to comply with law; and to protect users and the Service (including abuse/fraud/threat detection).
• Representations. You have all rights necessary to submit User Content and grant the above licence, and your use complies with law and these Terms.
• Aggregated/Anonymised Data. We may create and use aggregated or de-identified analytics derived from Service usage that does not identify you, to operate and improve the Service.
• We do not sell User Content.

5. Data Protection and Privacy

• Roles. For Customer Data (personal data within User Content), you are controller and we are processor under UK GDPR/EU GDPR. For Service Data (account/billing/support/telemetry we collect), we are controller.
• Privacy Policy. Our processing of personal data is described in our Privacy Policy (aftertone.io/privacy), which forms part of these Terms.
• DPA. A Data Processing Addendum (including the UK Addendum/IDTA and EU SCCs) is available on request and, once executed, is incorporated by reference.
• Sub-processors. We may use sub-processors; a current list is available at aftertone.io/subprocessors (or on request).
• Security. We implement appropriate technical and organisational measures (e.g., encryption in transit, access controls, segregation). No method is 100% secure.
• International transfers. We use approved transfer mechanisms (e.g., UK Addendum/IDTA, EU SCCs).
• Incident notice. If we become aware of a personal data breach affecting Customer Data, we will notify you without undue delay as required by law and share information reasonably available.
• Data subject requests. Where we are processor, you are responsible for responding to data subject requests; we will provide reasonable assistance.

6. AI/Automation Features and Outputs

The Service may surface content generated by machine-learning models ("AI Outputs"). AI Outputs may be inaccurate, incomplete, or inappropriate. You must review and verify outputs and are solely responsible for decisions made in reliance on them. Do not use the Service in high-risk contexts (Section 14). To the extent permitted by law and third-party terms, you retain any IP you hold in prompts/outputs; we do not guarantee uniqueness or exclusivity.

7. Acceptable Use

You must not:

(a) violate law or third-party rights (privacy, IP, confidentiality);

(b) upload malware or interfere with the Service;

(c) circumvent security, metering, or usage limits;

(d) train models or build competing services using the Service or outputs without our prior written consent;

(e) scrape or bulk-export except via documented APIs within published limits;

(f) misrepresent identity or affiliation;

(g) use the Service for spam, phishing, illegal surveillance, or exploitation; or

(h) post content that is defamatory, hateful, harassing, or sexually explicit.

We may monitor for compliance and suspend or terminate for breach.

8. Third-Party Services and Integrations

The Service may interoperate with third-party products. Their terms and privacy policies apply. We are not responsible for third-party services, their security, availability, or data handling. You authorise data exchange with services you connect to enable the integration.

9. Software, Apps, and Updates

The Service and any apps may install or apply updates automatically; you consent to updates. Open-source components are licensed under their own licences to the extent they conflict with these Terms.

10. Plans, Fees, Taxes, Trials, Auto-Renewal

10.1 Pricing and Segmentation. Prices, features, usage caps and packaging may vary by customer, segment, channel, currency, territory, and time. We may individualise prices and offers, run A/B tests, and adjust pricing dynamically, subject to law and our Privacy Policy. We do not vary price on the basis of protected characteristics under equality law.

10.2 Taxes and Currency. Fees are exclusive of VAT and similar taxes unless stated otherwise. You are responsible for applicable taxes we are not required to collect. Currency conversions and bank fees are your responsibility.

10.3 Free Trials (variable length). We may offer a free trial; length and inclusions may vary. Trials are one per customer/organisation unless we agree otherwise. We may require a valid payment method to start a trial. Unless you cancel before the trial ends, the Service will convert to the paid plan shown at sign-up (subscription or one-time licence, as selected).

10.4 Subscriptions — Auto-Renewal. Subscriptions renew automatically for successive terms (monthly/annual) unless cancelled before the current term ends. Cancellation stops future renewal and charges; it does not refund the current term except as set out in §11 (Refund Policy). We may change subscription prices/features with notice effective on the next renewal.

10.5 One-Time Licences — Billing. One-time fees are due upfront and non-recurring. Where the One-Time Licence includes downloadable digital content or immediate cloud access, supply begins immediately after purchase (see §11).

10.6 Promotions/Discounts. Promotional offers, coupons and credits: (a) may be targeted or personalised; (b) are non-transferable, non-cash and may not be combined unless stated; (c) may be withdrawn or modified prior to acceptance at checkout; and (d) may carry eligibility, region and expiry conditions.

10.7 Price Errors. If a manifest pricing error occurs, we may cancel the Order and refund any amount paid, or offer the product at the correct price.

10.8 Payment Authorisation; Chargebacks. You authorise our processor to charge all amounts due. For disputes, contact support@aftertone.io first. We may suspend accounts involved in fraudulent or abusive chargebacks.

11. Refund Policy

11.1 UK/EU Consumers — Subscriptions (digital services). You may have a 14-day cooling-off period from contract conclusion under consumer law. If you request immediate access and we begin supplying during that period, you acknowledge you may owe a pro-rated amount for the period supplied and that the right to cancel may be lost once full performance is completed for the initial term. To withdraw within 14 days, email support@aftertone.io with your account email and order reference. Refunds (if due) are made within 14 days to the original payment method.

11.2 UK/EU Consumers — One-Time Licences (digital content). For digital content not supplied on a tangible medium, the 14-day cooling-off right exists unless you (i) request immediate supply and (ii) acknowledge that your right to cancel is lost once supply begins. We will obtain this acknowledgement at checkout. If you have not accessed/downloaded or otherwise started supply, you may cancel within 14 days for a refund. Once supply begins as above, refunds are not available except as required by law.

11.3 Business Customers (non-consumer). All fees (subscription or one-time) are non-cancellable and non-refundable for the committed term, except where (a) we materially suspend or discontinue the Service for >15 consecutive days (excluding maintenance, force majeure, or your breach), in which case we may provide a pro-rated refund of the unused paid period; or (b) a validated billing error occurs.

11.4 Billing Errors/Duplicates. Notify us within 30 days; validated errors are refunded promptly.

11.5 No Other Refunds. Except as required by law or expressly stated above, amounts paid are non-refundable.

12. Termination; Suspension; Data Portability

We may suspend or terminate all or part of the Service immediately if: (a) you breach these Terms or law; (b) your use poses security, operational, reputational, or legal risk; (c) fees are overdue; or (d) required by law/regulator. We may also terminate for convenience on 30 days' notice. You may cancel at any time in-product; cancellation stops future renewals but does not entitle you to refunds except as set out in Section 11.

Data. While your account is active, we may provide self-service export tools. We have no obligation to retain User Content after termination, subject to legal obligations and routine backups. We may retain Service Data as permitted by law.

13. Intellectual Property

We and our licensors own all rights in the Service, including software, designs, interfaces, databases, and trademarks ("Aftertone IP"). Except for the licence in Section 3, no rights are granted. You must not remove proprietary notices, reverse engineer, decompile, or create derivative works except to the limited extent such restriction is prohibited by law.

14. High-Risk Use Prohibited

The Service is not designed for safety-critical or high-risk environments (including medical diagnosis/treatment, emergency services, aviation, nuclear facilities, life support, or where failure could cause death, personal injury, or severe environmental/property damage). You must not use the Service in such contexts.

15. Service Changes; Availability; Support

We may modify, deprecate, or discontinue features or functionality. We aim for high availability but do not guarantee uninterrupted Service. Planned and emergency maintenance may occur. Support is provided on a commercially reasonable basis via support@aftertone.io.

16. App Store Terms

If you download our apps from Apple/Google/Microsoft or similar stores, their terms apply in addition to these Terms. The store has no warranty/support obligations and no liability for claims relating to the apps. You must comply with store policies.

17. Compliance; Export; Sanctions; Anti-Bribery

You must comply with applicable laws, including export control and sanctions. You represent that you are not a restricted party and are not in a comprehensively sanctioned jurisdiction. You will comply with anti-bribery/anti-corruption laws (including the UK Bribery Act 2010).

18. Confidentiality

"Confidential Information" means non-public information disclosed by one party to the other that is marked confidential or would reasonably be considered confidential. Each party will use the other's Confidential Information only to perform under these Terms and protect it with at least reasonable care. This Section does not apply to information that is or becomes public through no fault, was known or independently developed, or is lawfully received from a third party. We may disclose Confidential Information where legally required, giving notice if permitted.

19. No Professional Advice

AI Outputs and other content are for general productivity/automation only and do not constitute professional, legal, financial, or other advice. You are responsible for how you use the Service.

20. Warranties and Disclaimers

To the fullest extent permitted by law, the Service (including AI Outputs, beta/preview features, and integrations) is provided "as is" and "as available." We disclaim all warranties (express, implied, or statutory), including merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant the Service will be error-free, uninterrupted, secure, or that outputs will be accurate or reliable.

Nothing in these Terms excludes or limits any warranty or liability that cannot lawfully be excluded (including liability for death or personal injury caused by negligence, fraud, or damage caused by defective digital content where we fail to use reasonable care and skill).

21. Limitation of Liability

21.1 Business Users (B2B). To the maximum extent permitted by law, we are not liable for: (a) loss of profits, revenue, goodwill, or data; (b) indirect, incidental, special, consequential, exemplary, or punitive damages; or (c) any amounts exceeding the greater of (i) fees paid by you to us for the Service in the 12 months preceding the event giving rise to liability, or (ii) £100. These limits apply to all causes of action (contract, tort—including negligence—breach of statutory duty, or otherwise), even if we have been advised of the possibility of such damages.

21.2 Consumers (B2C). If you use the Service as a consumer, we are responsible for foreseeable loss and damage caused by our breach of these Terms or failure to use reasonable care and skill. We are not liable for business losses or for losses that were not foreseeable at the time of contracting. For paid consumer subscriptions, and to the extent permitted by law, our total liability for losses (other than those that cannot be limited by law) will not exceed the amount you paid for the Service in the 12 months preceding the event giving rise to liability. If our digital content damages your device or digital content and this is caused by our failure to use reasonable care and skill, we will repair the damage or pay you compensation as required by law.

22. Indemnity (Business Users)

You will defend, indemnify, and hold harmless Entropy Labs and its officers, directors, employees, and agents from and against third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of: (a) your User Content; (b) your breach of these Terms or law; or (c) disputes between you and a third party, except to the extent caused by our breach of these Terms.

23. Changes to Terms

We may update these Terms by posting a revised version at aftertone.io/terms and updating the "Last updated" date. Material changes will be notified by email or in-product notice. Changes take effect on posting (or stated effective date). If you continue using the Service after changes take effect, you accept the updated Terms. If you do not agree, stop using the Service and cancel before the next renewal.

24. Assignment; No Waiver; Severability; No Set-Off

You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms (in whole or part) in connection with a merger, acquisition, corporate reorganisation, sale of assets, or by operation of law. Failure to enforce a provision is not a waiver. If any provision is held unenforceable, it will be modified to the minimum extent necessary to be enforceable; the remainder remains in effect. You may not withhold, reduce, or set off payments owed to us.

Order of Precedence. If there is a conflict, a mutually executed Order (or enterprise agreement) prevails over these Terms, which prevail over the Privacy Policy (contractual precedence only).

25. Force Majeure

We are not liable for delay or failure to perform due to events beyond our reasonable control, including acts of God, labour disputes, power/internet failures, cyberattacks, governmental action, war, epidemics, natural disasters, or other force-majeure events.

26. Publicity (Business Users)

Unless you opt out in writing, you grant us a limited right to use your organisation's name and logo to identify you as a customer on our website and in marketing materials. You may opt out at any time by emailing support@aftertone.io.

27. Governing Law and Jurisdiction (Applies Globally)

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction. Consumers resident in the UK/EU may bring claims in their local courts where mandatory consumer law permits. The UN Convention on Contracts for the International Sale of Goods does not apply.

28. Notices and Contact

Formal notices to Entropy Labs must be sent to support@aftertone.io and are deemed received on the next Business Day after transmission. We may provide notices to you via email or in-product. Keep your contact details current.

29. Definitions

• Business Day: Monday–Friday, excluding public holidays in England.
• Customer Data: personal data within User Content that you submit to the Service.
• Service Data: personal data we collect as controller (e.g., account, billing, telemetry, security logs).
• AI Outputs: model-generated suggestions, summaries, or other automated content.
• Privacy Policy: aftertone.io/privacy (as updated).